Automated Security Gate System
a. For 24-hour security at the Estate’s main entry point, there are electronically operated gates which are normally in a closed position. They may be opened by a variety of approved means, including Octopus cards registered with the Estate Manager, remote controls purchased from the Estate Manager, and security codes which are changed regularly. The main gate area is under 24/7 CCTV surveillance by cameras which are monitored by the Estate Manager’s Mui Wo Office staff.
b. It is in the interest of all OTG that the security codes are not divulged to non-residents and that the pedestrian gate is closed properly after each use.
c. Full details of the System and its operation are provided below.
The Main Vehicle and Pedestrian security gates are electronically controlled and under surveillance by CCTV. CCTV Monitors are in the Gate House, and the Mui Wo Management Office. This explanatory note describes briefly the current procedures required to gain access to and from the Estate, by pedestrians and vehicles.
OTG are reminded that the system that has been installed significantly increases our security capability. However, our security will be compromised if codes and free access are given to non-residents. Respect for the Estate confidentiality is essential to ensure that this system works effectively. House Owners or their Tenants should not let visitors access the Estate without their presence.
Vehicle Access: The Main Gate is normally in a locked closed position. Only the Gate furthest from the Gatehouse is operable electronically. For entry the following 4 methods may be used:
a) Swipe a registered Octopus Card slowly across the Entry Pedestal Octopus Card Reader;
b) Use a pre-registered mobile phone to dial the appropriate code, (Code number issued separately to all Owners)
c) Use the optional remote control (available on demand to Owners on payment of a small fee) to open the main electronic gate. Please be advised that the gate opens and closes slowly for safety reasons and remains open for only enough time to allow safe passage of one vehicle – about 10 seconds).
d) Visitors arriving by vehicle, who are unfamiliar with the system and do not possess pre-registered access information, will need to follow the instructions on the entry pedestal to contact the house that they are visiting. Please advise your visitors of your house number. Having entered “CLEAR” the appropriate house number must be entered followed by “ENTER”. The registered phone for that house will ring. The person receiving the call will be able to identify the visitor by voice and press “3” on their phone keypad. The gate will then open for about 10 seconds, and close after the passage of the vehicle.
Vehicle Exit: Please advise visitors (including taxis) that the driver can press the button on the “Exit” pedestal which is situated on the right-hand side going out, about 20 meters before the Main Gates. The gate will open, and remains opened for about 10 seconds, then closes automatically unless the sensor system detects an obstruction.
Pedestrian Access: Use a registered mobile phone to dial the appropriate code. Alternatively, key in the access code, which will be changed regularly - the Management Office will advise. Please ensure that you close the gate after you enter or exit. For visitors arriving by foot, follow the instructions at the pedestrian entrance.
Pedestrian Exit: Press the green button to the right of the pedestrian gate. The red button is for emergency use only - it should not be pressed unless there is an emergency as it will disable the system and compromise security until it can be reset.
Other information:
a. If there is no answer to a visitor’s call, the visitor can dial 88 at either gate and the call will be answered in the Management Office in Mui Wo (Working hours 0800-1800).
b. There is a laser sensor that detects when there is an obstruction at the main gate and will reopen the gate.
c. The Main Entrance to the Estate is under 24-hour camera surveillance and all activity is recorded, with the fidelity to record vehicle registration numbers on entry and exit.
d. Please ensure all helpers, visitors and other members of your household are instructed on the importance of closing the gate after themselves every time the gate is used.
e. Instructions for entry are in English and Chinese at both gate entrances.
f. The Vehicle gate adjacent to the Gate House is normally kept closed with a combination padlock and is only to be used during an emergency or to allow access to large vehicles.
g. The Combination Code is issued to Owners and Tenants by the Estate Manager and will be periodically changed.